Testing Hark Helpdesk Integration
How to test to make sure Harks are flowing into your helpdesk properly.
Written by Emily Rosato
Updated at February 17th, 2025
- Go to the Hark platform.
- Go to Workflows
- Choose a workflow and click “Preview”
- Go through the Hark workflow as if you are a customer and click “Submit”.
- Check your helpdesk to ensure the Hark came in properly with all associated tags and custom fields.
- Repeat if needed for video, audio, and text options.