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Emily Rosato
emily@sendhark.com
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Adding Custom Fields in Hark Workflow
Published February 14th, 2025 by Emily Rosato
What are Custom Fields? Custom fields are helpful if you need things Hark didn't cover like Order Number, Product Type, Barcode number, Asking for consent for using a video for marketing materials, etc.) When you add a custom field, it will automatically be in your custom field library, and you can add it to any workflows you want. Here are the ste
Adding Gifs, Photos, or Videos to Hark Workflows
Published February 14th, 2025 by Emily Rosato
Now you can add gifs, photos, or videos to any Hark workflows. Why would I do this? You can use this to show how you want the customer to record a video, make a workflow more playful, or to show them where a barcode is on your product or something else you need them to take a photo of. How to add this to any workflow: Navigate to a Hark workflow.
Slack Integration
Published February 14th, 2025 by Emily Rosato
With the Hark Slack integration, you can setup alerts for specific channels in your Slack instance to promote customer feedback across your entire organization. How to set it up (this is a paid feature so anyone without access can reach out to the Hark team to upgrade): Go to the Hark platform, and go to the user icon in the top right hand corner
Connecting Hark to Gorgias
Published February 14th, 2025 by Emily Rosato
Download Hark out of the Gorgias app marketplace: https://www.gorgias.com/apps/hark Confirm with Hark team you are connected. Access the Hark platform and begin building workflows: clientform.sendhark.com
Going Live with Hark
Published January 7th, 2025 by Emily Rosato
Before going live, we recommend testing the connection between Hark and your helpdesk and make sure all looks good with the integration. To send a few test Harks: Navigate to your Workflows, and select “Preview” on a workflow you want to test. Now go through the workflow as you would and hit “Submit”. Now check your helpdesk to see if the ticket
Floating Hark Icon
Published February 14th, 2025 by Emily Rosato
What is a Floating Hark Icon? Hark can replace your chat button after hours, and when you click on it, the Hark flow will pop up. Why would I need this? Instead of your agents coming into work to answer a bunch of cryptic half finished chat messages, they can come back to fully contextual tickets to respond to. How to install it? Reach out to the H
Testing Hark Helpdesk Integration
Published February 14th, 2025 by Emily Rosato
Go to the Hark platform. Go to Workflows Choose a workflow and click “Preview” Go through the Hark workflow as if you are a customer and click “Submit”. Check your helpdesk to ensure the Hark came in properly with all associated tags and custom fields. Repeat if needed for video, audio, and text options.
Connecting Hark to Zendesk
Published February 14th, 2025 by Emily Rosato
Download Hark out of the Zendesk App Marketplace: https://www.zendesk.com/marketplace/apps/support/848096/hark/ Send your API Key to Emily over Slack DM or email emily@sendhark.com Access the Hark platform here: clientform.sendhark.com
Connecting Hark to Kustomer
Published February 14th, 2025 by Emily Rosato
Download Hark out of the Kustomer app marketplace: https://www.kustomer.com/integrations/hark/ Confirm with the Hark team you are all good to go. Access the Hark platform here and start building workflows: clientform.sendhark.com
Hark Survey
Published February 14th, 2025 by Emily Rosato
Start building a new workflow how you normally would. Below the “Talk about it” section, you'll notice a “Survey option." Click this. This starts you off with a 1-10 score, but you can add more questions after this by hitting the “+ Add Survey Questions” button. 4. Adding a survey question is the same process as adding a custom field. Click “Creat
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