What is a Floating Hark Icon? Hark can replace your chat button after hours, and when you click on it, the Hark flow will pop up. 

Why would I need this? Instead of your agents coming into work to answer a bunch of cryptic half finished chat messages, they can come back to fully contextual tickets to respond to.

How to install it? Reach out to the Hark team and we can place this on your site from our end! All you need to do is make sure your chat icon is hidden after working hours which is a customizable setting in most helpdesks.